The below is an updated on what Cambridge Management Services is doing to manage challenges relating to the Novel Coronavirus (COVID-19) outbreak.
...
The below is an updated on what Cambridge Management Services is doing to manage challenges relating to the Novel Coronavirus (COVID-19) outbreak.
Our Executive Management Team (EMT) have met multiple times to consider the issues presented and have now formulated several escalated or preventative impact business continuity plans and considered a wide range of scenarios in relation to this growing outbreak. Our intent is to be factual and well prepared, but we do not wish to be alarmist in relation to this outbreak.
We have encouraged all of our employees to follow the advice of health authorities and practice strong hygiene practices.
However, the growing outbreak means that we need to be prepared to take further preventative action to ensure we are meeting our duty of care to you and our team.
What have we done so far?
• Updated the team on previous actions and news from the World Health Organisation
• Added supplies of hand sanitiser to all offices
• We have placed signs around our offices reminding employees and visitors about hygiene and how to protect themselves and others
• Implemented stronger sign-in requirements and signage for visitors
Employee attendance at meetings
For now, we will continue to take a ‘business as usual’ approach to this outbreak. However, with the growing number of infections reported across Australia we are prepared to change this directive for our employees in future as government warnings and advice change.
Our priority is to reduce the risk of spreading COVID-19 and to prioritise the health and safety of our employees and our clients.
If you and your building are uncomfortable going ahead with a planned meeting, get in contact with your strata manager, to discuss alternatives such as:
• Have the meeting continue via an alternative method such as online or via Skype
• Postpone the meeting until a later date
• Meet via proxies
We will continually review the situation and make changes where necessary. Any changes will be communicated.
Visitors to our offices
All visitors will be required to sign-in including those just dropping into reception. We have also placed signs up to remind visitors that if they are unwell or have returned from a high-risk country to not enter the premises.
We encourage visitors to contact us via phone where possible during the next four weeks.
What else is Cambridge Management Services doing?
Business continuity
Along with the health and safety of our employees, our priority is to continue to provide our services to you. We have a detailed Business Continuity Plan (BCP) which we will enact if required. We are also having ongoing discussions around rotating employees within each office and work from home opportunities. Many of our teams are able to work remotely which will help ensure we continue to provide strata management services under all scenarios.
Our IT and telecommunication servers and backup servers are securely held both offsite and in the cloud. Any hypothetical scenario where an office shutdown was required would not affect our ability to service you and your strata plan.
Employee travel
We have created a risk register of all employees who have pre-booked travel in 2020.
Quarantines for employees who are travelling overseas will be implemented where required, including employees who have had family members return from overseas.
Continuity of service from contractors (such as plumbers, electricians etc)
We are working with our contractors to ensure continuity of services during a severe outbreak or locked down building. Most contractors are in advanced stages of planning.
Your health and safety
We encourage you to visit and to follow the advice available from the Australian Federal Department of Health for further information relating to this ongoing outbreak.
Please do not hesitate to contact the Cambridge Management Services team if you require further information
